Privacy Policy

This policy applies when you use the Richaine Technologies website, customer portal, products, professional services, support channels, or business communications, unless a specific product or contract provides a more specific notice.

Richaine Technologies is the data controller when it decides why and how personal data is used. When we process personal data only on a client's documented instructions, that client is the controller and we act as its processor.

We collect only information reasonably needed for the relevant interaction. Depending on the website, portal, product, or service you use, this may include:

• Identity and contact details, including your name, email address, telephone number, company, and role.
• Inquiry, quotation, project, order, licensing, contract, billing, and support information.
• Account and authentication details used to provide a portal or software product.
• Communications and files you choose to send to us.
• Technical and security data such as IP address, browser, device information, timestamps, and service logs.

We receive personal data directly from you, from an organisation you represent, from a client that authorises us to provide a service, and automatically from the website, portal, or product when needed for operation and security.

Please do not send sensitive or special personal data unless we specifically request it and explain why it is required.

We process personal data fairly and lawfully under Ghana's Data Protection Act, 2012 (Act 843). Depending on the activity, processing is based on consent, steps requested before or under a contract, a legal obligation, or a legitimate interest that does not unfairly override your privacy rights.

• Responding to inquiries, preparing quotations, and communicating with you.
• Creating accounts and delivering, licensing, maintaining, and supporting products and services.
• Managing contracts, payments, records, customer relationships, and service quality.
• Protecting users, systems, and operations from misuse, fraud, and security threats.
• Meeting legal, regulatory, audit, and dispute-resolution obligations.

We will not use your personal data for direct marketing without the prior written consent required by Act 843. You may withdraw that consent or ask us to stop direct marketing at any time without affecting earlier lawful processing.

We may share personal data with authorised staff and trusted providers that support hosting, databases, email delivery, communications, payments, security, professional advice, and product operations. They may use the data only for the agreed service and must apply appropriate confidentiality and security safeguards.

We may also disclose information where required by Ghanaian law, a court, a regulator, or to establish, exercise, or defend legal rights. We do not sell personal data.

Some technology providers may process or store data outside Ghana. Where this occurs, we assess the service and use reasonable contractual, access-control, confidentiality, and security measures appropriate to the data and our obligations under Act 843.

We keep personal data only for as long as its collection purpose, a contract, consent, legitimate business records, or Ghanaian law requires. Retention depends on the type of record, the service relationship, legal limitation periods, and security or dispute needs. Data that is no longer required is securely deleted, destroyed, or anonymised.

We use reasonable technical and organisational safeguards designed to prevent loss, unauthorised access, alteration, or disclosure. If a security compromise affects personal data, we will investigate and notify the Data Protection Commission and affected individuals where Act 843 requires it.

The website, portal, and products may use essential cookies or similar technologies for sessions, authentication, preferences, fraud prevention, and security. The contact form may also use an automated security check. If optional analytics or advertising technologies are introduced, we will provide appropriate notice and choice where required.

Subject to Act 843 and any lawful exceptions, you may:

• Ask whether we process your personal data and request access to it.
• Ask about its source, purpose, and recipients.
• Request correction, updating, blocking, deletion, or destruction where legally available.
• Object to processing likely to cause unwarranted damage or distress.
• Withdraw consent for future processing and stop direct marketing.
• Complain to Ghana's Data Protection Commission.

Our general website and business services are not directed to children. We do not knowingly collect a child's personal data without consent from a parent or guardian, or another lawful basis. If you believe a child has provided data improperly, contact us so we can review and address it.

To exercise a privacy right or ask a question, contact Richaine Technologies at info@richainetechnologies.com or Melody Kids Ave, Akatamanso-Amrahia, Accra, Ghana. We may verify your identity before acting on a request.

If you are dissatisfied with our response, you may complain to the Data Protection Commission of Ghana. We may update this policy when our practices, products, or legal duties change and will publish the revised effective date here.